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Additional Referendum Monies Available

Job Summary

Administers and supports Career and Technical Education (CTE)  systems in a distributed environment, specifically assigned to the CTE Office work location. Provides technical support and guidance to users.  This classification lies above that of Technology Services Technician II and below that of Technology Services Technician IV – Career and Technical Education.

Essential Functions

1. Troubleshoot, repair and maintain CTE technology equipment, associated devices and various resource instructional equipment. This includes desktop lab set-up and maintenance for all CTE computer labs K-12 and laptop carts, specialized CTE training aid equipment for programs, and virtual learning environments. 

2. Responds to trouble calls, resolves complex problems, and refers more complicated problems to a higher-level technician and/or supervisor. Explores and implements mobile learning solutions tailored to CTE. 

3. Maintains relationships with internal IT personnel and external vendors and companies to ensure appropriate and complete implementation of CTE software at various schools.

4. Troubleshoot and repair various electronic devices and equipment to the board and/or component level.

5. Provides technical assistance and instructs end users regarding the operation and care of assigned equipment.

6. Documents, maintains, and implements processes and procedures including, but not limited to, warranty work, preventive maintenance, disaster recovery, security plans, asset management and computer inventory as specified by different CTE funding sources, and training/resource material.

7. Collaborates with instructors from various CTE disciplines to integrate technology. Coordinates with instructors and industry partners to facility device preparation relevant to the industry certification or digital tool certification being tested, this could include proctoring of exams. Manages and supports all active software and training licenses in support of certification testing and CTE curriculum. 

8. Develops and maintains process documentation to include scope of work for internal department activities, training manuals for staff and teachers related to industry certification testing, and grant compliance related to inventory and device use. 

9. Performs other duties as assigned.

Probation: One (1) year

Qualifications

Open Requirements:  

A five (5) year combination of education, training and experience in repair, installing, configuring and maintaining technology systems and associated devices; detailed operation of hardware and software systems and various other resource instructional equipment.

Education may be substituted for experience for coursework, major, or degree; in Computer Science, Information Technology, or a related field; as follows: twelve (12) semester hours of course work for one (1) year of experience; an Associate’s degree for two (2) years; or a Bachelor’s degree for four (4) years of experience.

Promotional Requirements:

All permanent employees of the unit who have served for two (2) years in the class of Technology Services Technician II- Career and Technical Educationare eligible to take the test for Technology Services Technician III - Career and Technical Education.

Licensing: 

A valid Florida driver’s license is required prior to appointment and must be maintained during employment in this class.  May be required to furnish an automobile in good condition for use on School Board business, for which mileage compensation will be paid.

Knowledge, Skills, and Abilities

• Strong knowledge of theory, techniques, methods, practices and procedures, used in the service and repair of computer equipment, associated devices, and various resource instructional equipment. 
• Strong knowledge in the use of test equipment and tools used in the service and repair computer equipment, associated devices, and various resource instructional equipment.
• Strong knowledge with the set up and installation of equipment such as desktop and laptop computers, microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions.
• Strong knowledge of Internet protocols and access methods.
• Strong knowledge of firewalls and network security concepts.
• Knowledge of computer operating systems.
• Knowledge of occupational hazards and safety precautions.
• Strong analytical skills.
• Strong diagnostic skills.
• Strong network troubleshooting skills.
• Strong oral, written, and interpersonal communication skills.
• Strong customer service skills.
• Ability to read, interpret and work from schematics, diagrams, repair documentation, specifications and contracts.
• Understand and apply knowledge acquired from computer manuals, software instructions, and by accessing technical support.
• Ability to prepare and maintain documentation
• Ability to provide basic training to users in both one-on-one and small group settings
• Ability to perform duties in accordance with district standards
• Ability to work with tight deadlines and adjust to changing priorities